Shipping

Depending on your purchase, some of our items come with free shipping. With the recent increase in Royal Mail charges, we are forced to pass on this charge but when we do have to charge we prefer to use base the cost on a nominal fee (i.e it costs you what it costs us). Unlike many we don’t see the shipping cost as a revenue stream.
We tend to use either the royal mail or EVRi depending on the size of the item. We often get asked for tracking on “free shipping” low cost items and we can only say that if we give free shipping on an item that costs less than the shipping we would be a very short lived business so regretfully we have to weigh all our costs into a package and that is what you the customer pay.
In the event that something does go wrong and of course it does, things might get damaged or lost we will do our best to help, we ship hundreds of items a month and have a very high success rate so are confident we are to sort out the issues no matter how rare.
We would however ask that if you are provided with a tracking number, please try to track the item through the selected carrier portals and give enough time for delivery prior to chasing.