Returns & Refunds

Because most of our products are personalised or made to order, we cannot accept returns, exchanges or cancellations simply because you have changed your mind.

This does not affect your statutory rights. If an item arrives faulty, damaged, not as described, or we have made an error with your order, please contact us and we will work with you to resolve the issue.

Non-personalised items

If you purchase a non-personalised item, you may contact us within 14 days of receiving it if you wish to cancel your order. The item must then be returned in its original condition. Please contact us before returning anything.

Personalised and made-to-order items

Personalised, customised and made-to-order items cannot normally be returned or exchanged unless they are faulty, damaged, not as described, or we have made an error.

Damaged or faulty items

If your item arrives damaged or faulty, please contact us as soon as possible and include photographs where appropriate. We may offer a replacement, repair or refund depending on the circumstances.

Return postage

Where an item is being returned because it is faulty, damaged, not as described, or because we have made an error, we will deal with reasonable return postage costs as appropriate.

Sale items

Sale items have the same statutory rights as full-price items. Personalised sale items remain non-returnable for change of mind.

Need help?

Please contact us using our contact form if you have any questions about returns, refunds or damaged items.