Overview

For non personalised items our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Personalised items are exempt from being returned.

Additional non-returnable items:

  • Gift cards
  • Downloadable products

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact PayPal or your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at katey.bailey@makaweb.co.uk.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We are unable to exchange personalised items,  Non personalised items maybe exchanged , however a restock fee will be imposed along with any additional costs in price.

Shipping returns

To return your product, please contact us using our contact form.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.


If you are not happy with your purchase for any reason then please inform us via email to  katey.bailey@makaweb.co.uk within 2 days so we may investigate the issues. If in the event the goods need to be returned to us then please also ensure you obtain a certificate of posting available free from the post office or send to us by recorded delivery so you have evidence they were posted.

Damages

If goods have been received damaged then please inform us as soon as possible, and note the damage when signing for the delivery and take a photo, before returning the goods to us and we will investigate along with the courier. We are unable to offer a replacement unless sufficient evidence is provided and reserve the right to inspect the goods before applying a customer solution.
Disputes and complaints should be made directly to us by email or in writing. Your dispute or complaint will be acknowledged within 5 working days and we will aim to resolve it within 10 working days. You will be provided with the name of the person handling your complaint at the time of acknowledgement.

 

Need help?

Please use our contact form for questions related to refunds and returns.